We offer free ground shipping on orders $3000 or more. Shipping rates are calculated by weight for orders under $3000 and for orders requiring expedited shipping.
Orders are shipped Monday–Friday (excluding holidays) via UPS. All ground product orders require 1–3 business days to process and up to 5–7 business days to arrive. All expedited orders require 1 business day to process and will then be shipped through the method of your choice.
Once your order has been placed, you will receive a shipping confirmation email that will include tracking information. You can also track your order on your account page under “Orders”.
Once placed, online orders cannot be cancelled or changed. In an effort to get your order to you as quickly as possible, all online orders are sent to our warehouse for immediate processing.
All unused product returns are subject to the discretion of
Naturopathica. Product returns will not be considered after 60 days past the original shipment date, and any approved returns are subject to a 20% minimum restocking fee. Returned or exchanged products must be in saleable condition.
Naturopathica will gladly replace items returned by your customers within 60 days of the purchase date, provided no more than 30% of the product has been used. Please contact your Account Executive to obtain a Return Authorization (RA) number before shipping. Be sure to include an itemized list of the products being returned along with a reason for the return. In the case of an allergic reaction, we ask for a brief description of any symptoms that occurred with the use of our products.
We have put all the resources you need to drive more services and retail sales. We offer five different Event Tool Kits which include step-by-step planning guides, mini treatment protocols and gift with purchase. Learn more about all of our events here: https://pronaturopathica.com/pages/event-support
To qualify for a free tester, you must order a minimum of 6 of the same product. Additional testers available at reduced prices. A maximum of one tester per SKU can be ordered within a one month period.
Testers are not for resale and cannot be used in backbar or as retail promotional products. Supply of free testers is at the discretion of Naturopathica. Requests that exceed reasonable retail support will not be fulfilled. Abuse of this policy can result in disqualification from free testers.
Click “Log in” at the top right corner of this website, and click on “Forgot your password?”. Enter the email address you used to set up your account and then click submit. You will receive an email with instructions on how to reset your password.
Once you are on the My Account page, you can reset your password under the “Profile” tab.
Once you are on the My Account page, you can update your billing and shipping addresses by clicking on “My Addresses”. To update your account name, please contact your Naturopathica Account Executive.
Education & Product
As a general guideline, we recommend applying products in the following order: 1. Cleanser 2. Mist 3. Enzyme Peel 4. Mask 5. Serum/Concentrate 6. Facial Oil 7. Eye and Lip Care 8. Moisturizer 9. UV Protection
All of our products use proven botanicals including organic and natural ingredients, and are never tested on animals. Our organic and natural products are audited and certified by Ecocert, the largest and oldest independent natural and organic cosmetic certification body.
We have deliberately chosen not to limit ourselves to organic raw materials for two reasons. First, we choose to enhance selected formulas with clean cosmeceuticals for professional-grade results. Clean cosmeceuticals are performance-based active ingredients like Vitamin C that have been clinically proven to be effective in skin care and by their very nature cannot be extracted organically.
Naturopathica is dedicated to the health and well-being of the skin, which means we never use ingredients that can cause irritation. Instead we use nourishing botanicals like Aloe, Oats and seed oils to help strengthen the skin barrier and fight inflammation. See our list of ingredients we do not use.
Naturopathica is committed to supporting small, independent farmers and distillers around the world. Our natural ingredients are harvested during peak season to provide the most potent benefits.
Our essential oils are distilled through clean processes such as cold-pressing, steam distillation and CO2 extraction. We never use extreme heat or chemical solvent extractions like as hexane in order to preserve the ingredient integrity and to avoid contact with known skin irritants.
Our Skin and Body Care products feature a period after opening (PAO) symbol on the back of the package label or carton which specifies the length of time during which it is best to use the product after opening. This symbol looks like a can with an open lid and a time such as 6M (6 months) written on the symbol.
Our Skin Care products are best if used within 6 months after opening. Our Body Care products are best if used within 12 months after opening. Our Herbal Remedies are best if used within 3 years of purchase.
Keep your products out of direct sunlight. Store in a cool, dark place.
Yes, our custom glass bottles are recyclable, our tubes are made from 70% post-consumer recycled plastic and our cartons come from 100% post-consumer waste recycled fibers.
We make our products with high quality ingredients, sourced from small farmers and distillers around the world and we never compromise the quality of our ingredients. Due to changes in environmental factors, some of our products may be out of stock. If a product you are interested is out of stock, please contact us for the estimated availability date.
While every ingredient we use is carefully selected to meet safety and efficacy standards, it is recommended that consumers who are pregnant or nursing consult with their physician for any contraindications. Please note that a complete ingredient list can be found on the product page.
In 1995, Barbara opened Naturopathica Healing Arts Center & Spa in East Hampton to share her discoveries with a wider audience. Today, Barbara is regarded as a pioneer in the wellness movement and the leader in holistic skin care. Today, Naturopathica Holistic Health features a robust collection of skin and well-being products, three celebrated flagship spas in Manhattan and East Hampton, and an impressive roster of Spa Partners across the country.
Naturopathica East Hampton
74 Montauk Hwy.
East Hampton, NY 11937
Naturopathica put roots down in East Hampton in 1995. Since then, our Healing Arts Center & Spa has grown into a local landmark serving up radiance-boosting facials and muscle-melting massages to the discerning Hamptonite community.
127 W. 26th Street
New York, NY 10001
Start your wellness journey at Naturopathica Chelsea with our signature Holistic Facials and Massages, restorative herbal tonics and elixirs at our Vitality Bar, and peace of mind in our Sensory & Meditation Lounge.
667 Madison Avenue
New York, NY 10065
A holistic escape in the heart of Manhattan, our flagship Madison Ave spa and modern apothecary brings you a completely customized skincare experience through signature facials, custom-blended herbal remedies, and healing arts workshops for a whole-body approach to skin health.